When will my order be shipped?
Order before 10 am on a weekday and we ship the same day. Orders placed later, or at the weekend, go out the next weekday. Delivery within Sweden then usually takes 1–3 business days. Around Christmas and other holidays it can take a day or so longer.
Example: order on a Tuesday at 9 am and the parcel leaves the same day, usually arriving on Wednesday or Thursday. Order on a Friday evening and we ship on Monday.
Shipping options and prices
You choose the shipping option at checkout and always see the price before you pay.
| Option | Price | From 350 SEK | How it arrives |
|---|---|---|---|
| PostNord Varubrev 1st class (tracked) | 49 SEK | Free | In your mailbox, or outside your door if it doesn't fit |
| DHL to a service point (tracked) | 59 SEK | 19 SEK | You collect it at the service point nearest your address |
| PostNord letter (not tracked) | 39 SEK | Free | In your mailbox. Only for one or two packs of brush heads |
The free-shipping threshold is based on the price of the goods after any volume discount.
The letter option is only offered for small brush-head orders, because they are thin enough for a mailbox. A pack of toothbrushes is too thick to go as a letter.
Which option suits you?
- You don't want to go anywhere: choose Varubrev. It comes to your home.
- You don't want the parcel left outside your door: choose DHL to a service point.
- You're only ordering brush heads and don't need tracking: choose the letter, it's the cheapest.
Tracking
When your parcel has been shipped you get an email from us. If you chose Varubrev or DHL, the email has a link so you can follow the parcel. A regular letter can't be tracked.
What is the packaging made of?
- The brush heads come in kraft paper packaging with a little print. No plastic film and no plastic window.
- The toothbrush 6-pack comes in cardboard packaging.
- The parcel itself: small orders go out in a paper bag with no plastic. Larger orders are packed in a corrugated cardboard box.
- The shipping label is a sticker made of thermal paper, the same kind of paper as a receipt.
How to sort the packaging
- The paper bag, the box and the product packaging go in paper packaging recycling. Flatten the box if you can.
- The brush-head packaging can also be torn into pieces and put in your home compost, if you have one.
- The shipping label and any tape: peel them off and put them in general waste. Thermal paper shouldn't be recycled with ordinary paper.
Wondering what to do with the toothbrush itself when it's worn out? See How to compost your bamboo toothbrush.
If the parcel isn't collected
A DHL parcel waits at the service point for a while. If it isn't collected it is sent back to us. By then we've paid for shipping both ways, so we deduct 159 SEK when we refund you. That's roughly what it costs us. Have you moved, or do you know you won't have time to collect it? Email us as soon as you can and we'll sort something out. Often we can send the parcel again for the same shipping price as before.
Damaged parcels and shipping abroad
If something is damaged or missing, email info@bamboobrush.se within 7 days and we'll help you. We ship within Sweden. If you live in another country, get in touch before you order and we'll find out what shipping would cost.
All the terms are collected in our shipping and delivery policy (in Swedish).